PRIVACY POLICY  

Privacy Policy

====================

Privacy Highlights

At YouExperienceZihua LLC, we value your trust and are committed to protecting your personal information. When you book a retreat, join our programs, or browse our website, we collect only the information needed to process your reservations, personalize your experience, and ensure your safety and comfort. Your data is handled securely and never sold. Payments are processed through trusted providers such as Klarna or secure bank transfers, and any verification documents (like a passport or ID) are used only to confirm your booking and are not stored. For full details on how we collect, use, and protect your information—and your rights under privacy laws—please read our complete Privacy Policy.

====================

Last updated: October 09, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access Our Service or parts of Our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Business (for CCPA/CPRA) refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of processing.

  • CCPA/CPRA refers to the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2020.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to YouExperienceZihua LLC, 900 N Lakeshore Dr – Unit 1509, Chicago, IL 60611.

  • Consumer (for CCPA/CPRA) means a natural person who is a California resident.

  • Cookies are small files placed on Your device by a website, containing details of Your browsing history on that website, among other uses.

  • Country refers to: Illinois, United States.

  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

  • Do Not Track (DNT) is a browser setting that requests websites disable tracking.

  • Personal Data is any information that relates to an identified or identifiable individual. For CCPA/CPRA, Personal Data includes information that identifies, relates to, describes, or could reasonably be linked with You.

  • Service refers to the Website and associated retreat registration systems.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company.

  • Usage Data is data collected automatically, generated by the use of the Service or from the Service infrastructure itself (e.g., page visit duration).

  • Website refers to YouExperienceZihua, accessible from www.youexperiencezihua.com.

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service or registering for a retreat, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, including but not limited to:

  • First and last name

  • Email address

  • Phone number

  • Address, City, State/Province, Postal code, Country

  • Payment information (credit/debit cards, bank transfer details, or other methods via third-party processors such as Klarna)

  • Verification documents such as passport or national ID, if required for identity or payment verification for certain transactions

  • Retreat logistics: travel details (e.g., arrival/departure dates, flight information), emergency contact information

  • Preferences provided voluntarily: dietary preferences and relevant health information You choose to share for planning and safety purposes

Usage Data

Usage Data is collected automatically when using the Service and may include Your IP address, browser type/version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data. When accessing via mobile, We may collect mobile device type, OS, browser type, and approximate device identifiers.

Tracking Technologies and Cookies

We use Cookies and similar technologies (beacons, tags, scripts) to operate the Site, remember preferences, prevent fraud, and analyze usage.

Types we use:

  • Essential Cookies (Session): required to deliver the Service and prevent fraud.

  • Preference/Functionality Cookies (Persistent): remember choices (e.g., language).

  • Notice/Consent Cookies (Persistent): remember cookie consent choices.

You can set Your browser to refuse Cookies or alert You when Cookies are being set. If You decline Cookies, some parts of the Service may not function properly.

Use of Your Personal Data

We use Personal Data to:

  • Provide and maintain the Service, including managing retreat bookings, communication, and payments

  • Contact You regarding bookings, confirmations, updates, travel planning, and safety information

  • Send newsletters or offers about upcoming retreats or services (You can opt out at any time)

  • Process payments and protect against fraud and misuse

  • Respond to inquiries and manage customer support

  • Analyze usage to improve Our Website and offerings

  • Comply with legal obligations and protect Our rights

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period unless needed for security, functionality, or legal reasons.

Transfer of Your Personal Data

Your information may be processed at Our operating offices and in other locations where parties involved in processing are located, including outside Your state or country. By providing information and using the Service, You consent to such transfers. We take reasonable steps to ensure safeguards are in place.

Disclosure of Your Personal Data

We may disclose Personal Data:

  • To Service Providers (e.g., payment processors such as Klarna, email service providers, booking and analytics tools) who process data on Our behalf under contractual safeguards

  • When required by law or valid legal process

  • To protect and defend the rights or property of the Company

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users or the public

We do not sell or rent Your Personal Data.

Payments

We may provide paid products and/or services through the Service. In such cases, We use third-party payment processors (including Klarna and other payment gateways).

When You pay via bank transfer, We may ask for additional verification to facilitate the transaction and prevent fraud. Such verification may include:

  • Date of birth

  • Passport or National ID

  • Bank card statement

  • Other documents linking You to Your billing address

We do not permanently store this information beyond what is necessary to confirm and authorize the transaction.

Our payment processors adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which helps ensure the secure handling of payment information.

You can review Klarna’s Privacy Policy here: https://www.klarna.com/us/privacy/

“Do Not Track” (CalOPPA)

Our Service does not respond to DNT signals. Some third-party sites may track Your browsing; adjust Your browser settings to communicate DNT preferences on those sites.

CCPA/CPRA Privacy Notice (California)

This section supplements this Privacy Policy for California residents.

We collect, use, and may disclose certain categories of Personal Information as described above. We do not sell or share personal information as defined under the CCPA/CPRA.

California residents have rights to notice, access, correction, deletion, and limitation of sensitive data use. You may exercise these rights by contacting Us at retreats@youexperiencezihua.com.

Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect Personal Data from anyone under 13. If You believe a child has provided Personal Data, please contact Us so We can delete it.

Links to Other Websites

Our Website may contain links to third-party sites not operated by Us. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date. Please review periodically. Changes are effective when posted.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us:

By email: retreats@youexperiencezihua.com
By mail: YouExperienceZihua LLC, 900 N Lakeshore Dr – Unit 1509, Chicago, IL 60611, USA