PRIVACY POLICY

terms and conditions  

Terms and Conditions

====================

Terms & Conditions Highlights

Welcome to YouExperienceZihua LLC — a space designed to nurture your wellbeing through transformational retreat experiences. By joining our retreats, programs, or using our website, you agree to the terms outlined below, which ensure clarity, safety, and mutual respect for everyone involved. Please note that all retreat purchases are non-refundable, and travel insurance is strongly recommended to protect your investment in case of unexpected changes. The information shared through our website and experiences is for personal growth and inspiration only and is not a substitute for professional medical, psychological, financial, or legal advice. While we take great care in curating meaningful and safe experiences, your participation and personal results depend on your own choices and actions.  We encourage you to review our complete Terms & Conditions to understand your rights, responsibilities, and the policies that help us maintain integrity and care in all that we do.

====================

Last updated: October 09, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words whose letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: Illinois, United States

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to YouExperienceZihua LLC, 900 N Lakeshore Dr - Unit 1509, Chicago, 60611.

  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Promotions refer to contests, sweepstakes or other promotions offered through the Service.

  • Service refers to the Website.

  • Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to YouExperienceZihua, accessible from www.youexperiencezihua.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

Cancellation Policy:
By purchasing a spot in this retreat, You understand that there are no refunds for cancellations. We reserve the right to cancel the trip if it does not meet the minimum number of participants. Trip cancellation insurance is always recommended whenever making travel plans. You may use our suggested Travel Guard Insurance and choose from several policy options.

We reserve the right to refuse or cancel Your Order if fraud or unauthorized or illegal transactions are suspected.

No Professional Advice Disclaimer

The information contained in or made available through this website (including but not limited to information shared on retreats or in teleclasses) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, financial, medical, psychological, or legal matters. You should regularly consult a qualified professional in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention.

We and our licensors or suppliers make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the Site. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of the Site, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance.

Personal Responsibility & No Guarantees

Any forward-looking statements outlined on our website are simply our opinion and thus are not guarantees or promises for actual outcomes. No guarantees are made that you will achieve any results from our ideas or models presented on our website, and we offer no professional legal, medical, psychological or financial advice.

Testimonials Disclaimer

The personal experiences, comments, and testimonials displayed on Our Website represent the individual opinions and experiences of the participants. These testimonials are provided voluntarily and reflect personal perspectives only. They are not intended, nor should they be understood, as guarantees of the results or experiences that You should expect when participating in any retreat, journey, class, or event offered by the Company.

Although the Company accepts all testimonials in good faith, YouExperienceZihua LLC and/or its affiliates, facilitators, companies, and representatives have not independently verified or examined the specific results or experiences mentioned in any testimonial. Accordingly, the Company does not warrant or represent that any of the experiences, improvements, changes, or results described are typical or that You will achieve similar outcomes.

Your personal results and experiences, if any, may vary significantly and depend on many individual factors, including Your personal circumstances, choices, and level of engagement. There is a risk that You may not experience any change or achieve the outcomes You expect. Any transformation or result You experience as a result of Our retreats, programs, or services is entirely dependent upon Your own participation, intention, and actions, as further described in the “Personal Responsibility & No Guarantees” section above.

Assumption of Risk

By participating in any retreat, workshop, or activity offered by the Company, You acknowledge that such activities may involve inherent risks, including but not limited to physical exertion, exposure to natural elements, transportation, and group activities. You voluntarily assume full responsibility for any risk of loss, property damage, or personal injury, including death, that may result from participation. You agree to release and hold harmless YouExperienceZihua LLC, its facilitators, contractors, and representatives from any and all liability connected to such participation.

Travel and Third-Party Services

The Company may recommend or facilitate access to third-party services, including accommodations, transportation, excursions, or insurance providers. These third parties operate independently and are not under the Company’s control. The Company is not responsible for the acts, omissions, or services of any third party, including delays, cancellations, injuries, or losses that may occur as a result of their actions.

Force Majeure

The Company shall not be liable or responsible for any failure or delay in performance of its obligations under these Terms that is caused by events outside its reasonable control, including but not limited to acts of nature, war, government restrictions, pandemics, weather conditions, or transportation interruptions. In such cases, alternative arrangements, credits, or date changes may be offered at the Company’s discretion.

Participant Conduct

The Company reserves the right to remove any participant from a retreat or event if their behavior is disruptive, unsafe, or negatively impacts the experience of others. In such circumstances, no refunds will be issued, and all related costs shall be borne by the participant.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company.

Payments

All Goods purchased are subject to a payment. Payment can be made through various payment methods we have available, such as credit cards or other online payment methods.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, neither the Company nor any of the Company's providers make any representation or warranty of any kind, express or implied:
(i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon;
(ii) that the Service will be uninterrupted or error-free;
(iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or
(iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Privacy Policy

====================

Privacy Highlights

At YouExperienceZihua LLC, we value your trust and are committed to protecting your personal information. When you book a retreat, join our programs, or browse our website, we collect only the information needed to process your reservations, personalize your experience, and ensure your safety and comfort. Your data is handled securely and never sold. Payments are processed through trusted providers such as Klarna or secure bank transfers, and any verification documents (like a passport or ID) are used only to confirm your booking and are not stored. For full details on how we collect, use, and protect your information—and your rights under privacy laws—please read our complete Privacy Policy.

====================

Last updated: October 09, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access Our Service or parts of Our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Business (for CCPA/CPRA) refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of processing.

  • CCPA/CPRA refers to the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2020.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to YouExperienceZihua LLC, 900 N Lakeshore Dr – Unit 1509, Chicago, IL 60611.

  • Consumer (for CCPA/CPRA) means a natural person who is a California resident.

  • Cookies are small files placed on Your device by a website, containing details of Your browsing history on that website, among other uses.

  • Country refers to: Illinois, United States.

  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

  • Do Not Track (DNT) is a browser setting that requests websites disable tracking.

  • Personal Data is any information that relates to an identified or identifiable individual. For CCPA/CPRA, Personal Data includes information that identifies, relates to, describes, or could reasonably be linked with You.

  • Service refers to the Website and associated retreat registration systems.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company.

  • Usage Data is data collected automatically, generated by the use of the Service or from the Service infrastructure itself (e.g., page visit duration).

  • Website refers to YouExperienceZihua, accessible from www.youexperiencezihua.com.

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service or registering for a retreat, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, including but not limited to:

  • First and last name

  • Email address

  • Phone number

  • Address, City, State/Province, Postal code, Country

  • Payment information (credit/debit cards, bank transfer details, or other methods via third-party processors such as Klarna)